Electronic Cigarette Troubleshooting Tips


It can be very frustrating when there seems to be issues with your device. Sometimes it could be something simple like running low on liquid, running out of battery charge, or simply burning out your atomizing device (cartomizer/tank/clearomizer). Having the power of knowledge is something that can save you time, money, energy, as well as prevent you from going back to smoking. Here are a few common problems that arise with devices that Vape Dojo provides.


Problem: I charged my battery and nothing happens! The button on my vape doesn't light up at all!

Answer: Click the battery button really quick five or six times. This will unlock the battery. Click fast like you are double-clicking a mouse. Click it like this to lock and unlock the battery. This is a good feature to have if you want to carry your vape in your pocket or purse and do not want it to activate unintentionally.

My battery light is on, and my clearomizer is screwed on, but there is no vape! 

This is most likely a center-pin issue. Usually this happens when the center pin connected to the battery, where the clearomizer/cartomizer/tank connects to the battery is recessed because of a previous attachment causing it to slightly collapse. This is something that happens to the best of us, and can easily be fixed. There are a few things you can do at this point. You can take a nail-file, the kind attached to a nail-clipper, and raise the center-pin gradually by the edges of it with the file. You may need to raise it by three or four different angles to evenly graduate the center pin back to it’s original spot. Make sure that you do not use too much force, because this may cause the pin to completely dislodge from the battery. If you are using mostly ego threaded devices such as the ego cartomizers or our clearomizers, you do not have to completely tighten them onto the battery for them to work. Over tightening can cause the pin to collapse again, depending on how loose the pin has become. Here is a good video made by someone else that shows the problem and the fix: http://www.youtube.com/watch?v=9x95J3ljQ54

To prevent this issue, do not wrench down when you screw things onto your battery. Just do enough to make sure it makes contact.

My clearomizer is leaking juice from the bottom, what is going on, or is this just junk?
Clearomizers can have the tendency of leaking for a couple different reasons. If it is new, it is usually because it has been overfilled, or there is liquid in the center air-tube, and it is leaking from the battery connection. You can confirm it is this by trying to take a puff, and seeing if you can get a clear, clean hit or if it’s gurgling. There is an easy solution for this, for clearomizers. Simply blow through the cartomizer through the mouthpiece, with a tissue at the end to catch the liquid coming out of the air-tube. This may be more difficult if you are using a juice with a higher amount of vegetable glycerin because the liquid would be thicker.

My clearomizer is STILL leaking...I blew out all the fluid from the airhole, but liquid is acutally coming out from the side of the clearomizer where the metal meets the glass... It’s getting everywhere, I am wasting juice, and my pocket is full of juice. Do I have to throw this away?
This usually happens with the rebuildable clearomizer. What will happen is the bottom connection of the clearomizer is not completely screwed on to the body of the clearomizer. Just simply get a good grasp on the bottom, maybe with a little pair of pliers, and gently but firmly screw the body of the clearomizer on, making sure that it is completely mesh with the indentations of the screws correctly. Don’t overtighten!

There is still juice leaking, even though I tightened it completely on, and it is still coming from the side of the glass itself. What happened?
This is where the clearomizer may be too far gone. It may be because parts of the clearomizer were overtightened and subsequently cracked under pressure, might be because the clearomizer became too hot from constant repetitive vaping, or it might even be from shipping, falling, or some other type of trauma. There is not much you can do at this point, and it is up to your discretion if it’s worth taping up and letting the show go on, or if it is too much of a headache and not worth the time or energy.

I just received my cartomizer. I just filled it up, but now when I try to take a hit and fire the battery, I get no suction, and then all of a sudden I’ll get a surge and liquid will pop into my mouth! After that happened, I take a puff, and it goes from being completely clogged to giving little gurgles and I am getting little, if any vapor out of it. What’s going on?
What happened in this case is the cartomizer was overfilled, and the excess liquid is preventing it from functioning properly. Take the cartomizer off of the battery, and take a napkin/tissue and use your pinky finger to poke into the battery connection area of the cartomizer and dab the area. You will see when you take your pinky out that there will be liquid saturating the napkin. Use a dry part of the napkin, and with your pinky repeat the process. Do this until you see no more liquid on the napkin when you try to wipe it. Also you should clean the battery connection plate/center-pin of your battery with a q-tip, to wipe off extra juice. Now simply try to inhale through the cartomizer and check to see see if you receive a clear hit, without it being connected to the battery. If there is still an obstruction, then put the napkin on the end of the cartomizer, and gently blow through the cartomizer, and repeat the cleaning process. Repeat these instructions until you can get a clean, clear hit through your cartomizer.

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Comments (214)

  • Nikko on September 09, 2014

    I cleaned the upper part of my ego ce6 and after that it not working anymore, what the problem? What can I do?

  • Linda on September 04, 2014

    I charged my battery out it together and clicked it 5 or 6 times still no light please help

  • Matt on September 03, 2014

    Won’t charge. I have had it on charge for 4 hours now. The red led on the charger is on and also a blue light on the e-cig. When I try and use it all I get is a the flashing blue light suggesting my battery is dead. What am I doing wrong? . Tried clicking 5-6 times to unlock the battery but still nothing. At the end of my teather here and just considering going back to cigs.
    Can anyone help or advise me please ……

  • Tyler on September 01, 2014

    Someone put vanilla extract in my ecig where the juice goes and now when I smoke the ecig it feels like it is jammed and no vapor comes out, please help me

  • Len on August 31, 2014

    Click it 5 to 6 times and working again, thanks.

  • Brett on August 31, 2014

    When I click the button all it does is blink 8 times. seems like it is stuck on off mode or something but i tried to click 5 times to turn back on and nothing changes….HELP

  • Kodie bellew on August 29, 2014

    I click the button 5x on the battery to turn on my battery and there is no light. So I put it on the charger and it is shows the light and is fully charged. What do I do?

  • Alex on August 25, 2014

    I can’t screw in the cartomizer part to the battery. I also am having trouble screwing in he battery to the charger. I just purchased the liquid white rhino vaporizer btw.

  • jenni on August 11, 2014

    So i dropped my VX EGO-CE4 and now my button doesnt work. its not stuck it just wont light up or let me take a “drag” yet it lights up when i charge it. i tried the five click thing and nothing happened!! help me please!!!

  • SHEIKH on August 11, 2014
    I have cleaned the contact points,then i put it all back together ,and i use it nothing happen …… please help me with this
  • jamie on August 09, 2014

    My light comes on but when I try to take a hit I get nothing. I have adjusted the center pin, I have cleaned the contact points. I have even tried and broke a couple of tanks. Please help!

  • colton on August 07, 2014

    Hey when I go to vape I click the button and all it does is blink five times….. what do I do please help!!

  • nathan on August 04, 2014

    Mine blinks 5x when i click when i turn it off and then turn it back on it still blinks 5 time

    pls answerr????

  • beronica on July 29, 2014

    Cleaned it all out and even tried pulling the pin up on the battery but still won’t get any vapor… is it a battery problem?

  • michael on July 22, 2014

    Why is my LED light red? it was blue then switched to red help please

  • Jean on July 19, 2014

    Linda, watch the youtube video that this page suggests. But after you’ve "lifted the pin take a q-tip and dab it in some rubbing alcohol and clean the battery contact and the.surounding threads. This helped me with.mine. Hope this helps.

  • linda on July 18, 2014

    I cant get my pen to fire,light blinks 5x’s indi itcation as if im turning it and off.Please help.

  • linda on July 18, 2014

    I cant get my pen to fire,light blinks 5x’s indi itcation as if im turning it and off.Please help.

  • Collin on July 13, 2014

    I was cleaning out my ego and when I blew out the juice went into the battery but it will still light up but won’t heat the juice up

  • Tyler on July 12, 2014

    I just wanted to let you know that I felt so relieved, and childish when all I had to do was get a nail file x) Thank you so much!

  • Sammi on July 10, 2014

    So my e cig just won’t fire. I have tryed putting different atomizers on it but it still dosent seem to work. So after I did that I cleaned the whole thing out. I cleaned that battery and the connector piece, but it’s still not working. So I looked it up on YouTube and it said I needed to wriggle up the plate in the battery. So I did that. But it still won’t work! Please help!! :’(

  • Bubbles on July 05, 2014

    Press the button battery 5_8 times to unlock battery

  • Spaceman Spiff on July 01, 2014

    Mine was not vaping. The light would come on and it turned on and off like it should but had stopped cooking and making a vapor. I took it apart so that the juice in the tank was exposed and cleaned the top hole (with a paperclip) that lets out the vapor thought the mouthpiece to me and that did get it working better than it did when it was new. Mine seems to have a different tank than what most of the videos are showing me. Not sure why.

  • robin on June 30, 2014

    ok got my vape bout 3 weeks ago and be working fine until this morning. it died last night but i didnt get it on the charger til bout an hour ago or long. its not charging at all. the “clicker” light on thd vape keeps blinking yet constantly staying on but turns off when i take it off the charger. ive done the whole clicking it fast 5-6 times but still nothing. what should i do?

  • t. Horn on June 29, 2014

    I want to clarify a little about the notorious ‘stuck contact pin’ problem. Its an inherent flaw, worth putting up with, most often, and almost never, in my experience, the result of ‘overtightening’. I read countless posts describing this as a result of ‘overtightening’ as though everyone with this issue was applying some brute force to it constantly. Of course, Im only speaking from experience with mini tanks, which thread onto the outer threads of an e-go style battery, but within that design format, this is not the root cause. In fact, its almost impossible for that to be the root cause, since the threading is designed to stop tight at the point where the flat end of the base contacts the flange on the battery below the threads. Once those two flat surfaces are in contact, the tank is correctly placed, and tightening it further would only result in damage to the threads, not to the pin, since it cant move past the point where those surfaces meet. In a lot of coils, the position of the end of the coil can be adjusted slightly, but Ive never had to attempt it.
    The most common cause of stuck pins is sticky liquid clogging the gasket around the pin. Its important to clean your battery terminal of any condensate and liquid that has dripped through EVERY time you charge it. Nobody tells you this when you buy a battery. Its not for slacking, it just doesnt occur to most salesfolk. Its also natural when someone has a problem, to try to find out if theyre using it correctly, but most often, the ‘youre overcranking your battery’ line is used as a way of blaming the consumer as negligent in some way, so as to avoid responsibility for a product whose designs havent quite caught up with the burgeoning demand for affordable gear.
    Even cleaning mine fastidiously, I occasionally have to unstick the pin with a dab of alcohol, working it around gently. Just keep them clean! Its not your fault, they just stick.

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